This Privacy Policy explains how we collect, use, and protect personal information of technicians and users who interact with our platform. By using our services, you agree to the practices described in this policy.
When technicians register and use Onsite Technician, we may collect the following information:
Personal Identification Information: Name, email address, phone number, billing details, payment history.
Professional Information: Trade category (plumbing, heating, electrical, etc.), certifications, job records.
Payment & Billing Data: Details required to process payments to us after jobs are completed.
Usage Data: Device information, IP address, browser type, log files.
We only collect the information necessary to provide our services and fulfill legal obligations.
We use the information collected to:
Register and verify technicians on our platform.
Facilitate billing and payment transactions after jobs are completed.
Communicate updates, invoices, and support-related information.
Improve our services, user experience, and platform security.
Comply with legal, regulatory, and accounting obligations.
We do not sell your personal data to third parties.
When you register with Onsite Technician, we may use your email address to send:
Important service notifications (such as account or billing updates).
Marketing communications, promotions, and special offers related to our services.
Newsletters and information about new features or opportunities.
You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send essential communications (such as billing, security, or service-related notices).
We may share your personal information only in the following cases:
With service providers (e.g., payment processors, IT support) who help us deliver our services.
To comply with legal requests, court orders, or regulatory requirements.
To protect the rights, property, or safety of Onsite Technician, our users, or the public.
In case of a business transfer (e.g., merger, acquisition, or sale of assets).
All partners and contractors are bound by confidentiality and data protection agreements.
We apply commercially reasonable measures (encryption, firewalls, secure servers) to protect your personal data. However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
The Onsite Technician website may use cookies and similar technologies to:
Store preferences and login sessions.
Analyze usage trends and improve services.
Deliver relevant content and marketing.
You may refuse cookies in your browser settings, but some features may not function properly.
Our platform may link to third-party websites or services. Please note that we are not responsible for the content or privacy practices of these external websites. We encourage you to review their policies.
Depending on your location, you may have the following rights:
Access and obtain a copy of your personal data.
Request corrections or updates to your data.
Request deletion of your data, where legally permitted.
Restrict or object to certain types of data processing.
Portability of your data to another service provider.
To exercise these rights, please contact us at: info@onsite-technician.com.
If you wish to delete your Onsite Technician account, you must contact our support team directly. For security and verification purposes, account deletion requests cannot be completed automatically through the platform. Once your request has been verified, we will process the deletion of your account and associated data in accordance with applicable legal and regulatory requirements.
Please send account deletion requests to: info@onsite-technician.com
We retain your personal data only for as long as necessary to:
Fulfill our service obligations.
Meet legal, tax, or regulatory requirements.
Resolve disputes and enforce agreements.
After this period, your data will be securely deleted or anonymized.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Local Emergency Fixers LTD
20 Wenlock Road, London, England, N1 7GU Email: info@onsite-technician.com Tel: +44 (0)203 318 8667