Local Emergency Fixers LTD (Company No. 16686817)
Registered Office: 20 Wenlock Road, London, England, N1 7GU
General Terms of Use
1. Introduction & Scope These Technician Terms and Conditions ("Agreement") govern the contractual relationship between Local Emergency Fixers LTD ("Company", "we", "us") and you, the individual or legal entity ("Technician", "you") registered to receive job leads via onsite-technician.com ("Platform"). These Terms apply exclusively to Technicians. Separate terms apply to customers, data protection (GDPR), and the Technician Code of Conduct, each incorporated by reference.
2. Nature of the Platform The Platform is a technology-based marketplace facilitating introductions between independent Technicians and potential customers seeking services ("Jobs"). The Company does not provide trade services and does not guarantee job volume, income, availability, or geographic coverage.
3. Independent Contractor Status You operate at all times as an independent contractor and self-employed professional. Nothing in this Agreement creates employment, worker status, agency, partnership, joint venture, or franchise relationship. You are free to accept or reject any Job, determine how services are performed, and work for other clients or competing platforms.
4. Tax, Insurance & Compliance You are solely responsible for all taxes (including income tax, National Insurance and VAT if applicable), business expenses, tools, transport, licences, qualifications, and maintaining valid public liability insurance. The Company bears no responsibility for your regulatory or tax compliance.
5. Onboarding & Document Review You must provide accurate and current documentation including identity verification, qualifications, licences, and insurance. Any review performed by the Company is administrative only and does not constitute certification, endorsement, or ongoing monitoring.
6. Performance of Services You are solely responsible for the quality, safety, legality, and completion of all services performed. The Company does not control how services are delivered and is not responsible for workmanship, delays, outcomes, or customer satisfaction.
7. Pricing Guidance For transparency and guidance only, Technicians may refer to the Company's published Rate Guide available at https://247bestemergencyservices.co.uk/rate-guide/ . The Rate Guide is indicative only and does not constitute a fixed or guaranteed price list. Final pricing must always be confirmed directly with the customer before work commences.
8. Customer Payments & Platform Commission Technicians collect payment directly from customers for completed Jobs. For each completed Job sourced via the Platform, you agree to pay the Company a platform commission equal to 50% of the labour value ("Platform Fee"). Commission excludes VAT and materials unless otherwise agreed in writing.
9. Payment of Platform Fee You must pay the Platform Fee via the Platform using the payment methods made available. Payment is due immediately upon completion of the Job or within the timeframe stated on the Platform invoice. The Company reserves the right to suspend access where Platform Fees remain unpaid.
10. Disputes, Refunds & Adjustments You remain responsible for handling customer disputes, refunds, or chargebacks. Where a refund or adjustment occurs, the Company may require payment or recovery of the corresponding Platform Fee. The Company may offset unpaid amounts against future earnings or pursue recovery.
11. Non-Circumvention You must not solicit, accept, or perform repeat or future work for Platform customers outside the Platform during your engagement or for 12 months following termination. Breach constitutes a material breach and may result in termination and legal action.
12. Suspension & Termination The Company may suspend or terminate access immediately where documentation lapses, non-payment occurs, complaints arise, regulatory risk is identified, or this Agreement is breached. You may terminate at any time by ceasing use of the Platform.
13. Limitation of Liability To the maximum extent permitted by law, the Company shall not be liable for loss of income, profits, business opportunity, or indirect or consequential losses. The Platform is provided on an "as is" basis.
14. Indemnity You agree to indemnify and hold harmless the Company against all claims, damages, losses, liabilities, and legal costs arising from your services, breaches of this Agreement, or violations of law.
15. Data & Communications You consent to communications via email, SMS, WhatsApp, and third-party tools. Limited personal data may be shared with customers solely for Job fulfilment in accordance with applicable data protection laws.
16. Governing Law & Jurisdiction This Agreement is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
17. Miscellaneous If any provision is held unenforceable, the remainder shall continue in full force. This Agreement constitutes the entire agreement between the parties and supersedes all prior arrangements. Continued use of the Platform following updates constitutes acceptance of revised terms.